Term and Conditions

1. Our Customers

Unika Store caters to discerning homeowners and property professionals seeking premium flooring solutions. Our target customers value:

• High-quality engineered, solid, and laminate wood flooring
• Sophisticated home interiors (bedrooms, bathrooms, living rooms, hallways)
• Professional installation with proper accessories (scotia beading, stair nosing, door bars)
• Reliable aftercare for long-lasting floor beauty

2. Website Use

2.1 User Responsibilities

When using our website, you agree to:

• Provide accurate information when creating accounts or making purchases
• Not use our site for any unlawful purpose
• Not attempt to gain unauthorized access to our systems
• Not reproduce or distribute our product images/descriptions without permission

2.2 Intellectual Property

All content on flooraccesspromo.com, including:

• Product descriptions (e.g., “High Gloss Flooring” technical specifications)
• Wood type classifications (Oak, Real Wood, etc.)
• Room-specific flooring recommendations
• Installation guidance

is the property of Unika Store and protected by copyright laws.

3. Products and Services

3.1 Product Descriptions

We take care to accurately describe our flooring products including:

• Material type (Engineered Wood, Solid Wood, Laminate)
• Finish options (High Gloss, matte, etc.)
• Room suitability (Bathroom, Bedroom, Living Room)
• Required accessories (Standard Skirting Board, Scotia Beading)

However, slight variations in wood grain or color may occur naturally.

3.2 Installation Services

While we provide Installation Tools, Unika Store does not offer installation services. Customers are responsible for:

• Proper measurement of spaces before ordering
• Following manufacturer guidelines for installation
• Using appropriate safety equipment

4. Ordering and Payment

4.1 Order Process

When placing an order, you:

• Confirm you’re ordering from an eligible region (excludes Asia and remote areas)
• Verify all product details before submission
• Receive email confirmation with order details

4.2 Payment Terms

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed immediately upon order confirmation.

4.3 Pricing

All prices are in GBP (£) and include VAT where applicable. Shipping costs:

• Standard: £12.95 via DHL/FedEx
• Free: For orders over £50 via EMS

5. Shipping and Delivery

5.1 Processing Time

Orders are typically processed within 1-2 business days (excluding weekends/holidays).

5.2 Delivery Timelines

• Standard Shipping: 10-15 business days after dispatch
• Free Shipping: 15-25 business days after dispatch

International customers may face additional customs delays.

5.3 Delivery Responsibilities

You must:

• Provide accurate delivery address
• Inspect packages upon arrival
• Report any visible damage within 48 hours

6. Returns and Refunds

6.1 Return Policy

You may return most unused items in original packaging within 15 days of delivery.

Non-returnable items include:

• Opened Installation Tools
• Opened After Care products
• Custom-cut flooring (including special Oak patterns)

6.2 Return Process

1. Contact [email protected] within 15 days
2. Provide order details and reason for return
3. Await Return Merchandise Authorization (RMA)
4. Ship to: Unika Store Returns, 37 Longman Rd, Inverness, GB IV1N 1CF

6.3 Refund Timeline

Refunds are processed within 3-5 business days after return inspection, with bank processing taking additional 3-10 days.

7. Liability and Disputes

7.1 Product Liability

Unika Store is not liable for:

• Improper installation resulting in damage
• Flooring used in unsuitable environments
• Natural variations in wood products

7.2 Dispute Resolution

Any disputes will be governed by UK law. We encourage customers to contact us first at [email protected] to resolve issues amicably.

8. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of our site constitutes acceptance of any changes.