FAQ

We specialize in high-quality flooring solutions including:

• Engineered Wood Flooring
• Laminate Flooring
• Real Wood Flooring
• Solid Wood Flooring
• High Gloss Flooring
• And complementary products like Door Bars, Scotia Beading, and Stair Nosing

Our Engineered Wood Flooring with proper sealing is an excellent choice for bathrooms as it offers water resistance while maintaining the beauty of real wood. We also carry specialized bathroom flooring options – browse our Bathroom category for specific recommendations.

Yes, we can arrange samples of our wood and laminate flooring. Please contact our customer service team at [email protected] to request samples, noting that sample availability may vary by product line.

We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure online payments.

Once your order ships, you’ll receive an email with tracking information:

• Express Delivery: Full online tracking with DHL/FedEx
• Standard Delivery: Basic tracking through EMS

You can also contact us for updates at any time.

Orders can typically be modified or cancelled within 24 hours of placement, provided they haven’t entered the processing stage. Contact us immediately at [email protected] with your order number.

We offer two convenient shipping methods:

1. Express Delivery (10-15 business days via DHL/FedEx) – £12.95 flat rate
2. Free Standard Delivery (15-25 business days via EMS) – Free for orders over £50

All orders take 1-2 business days to process before shipping.

We ship worldwide except to some remote areas in Asia and other regions with restrictions. If you’re unsure about delivery to your location, please email us at [email protected] before ordering.

While we provide reliable delivery estimates, occasional delays can occur with international shipping. If your package is significantly delayed, contact us with your order number and we’ll investigate with the carrier.

You may initiate returns within 15 days of receiving your order. All items must be in original packaging and condition. Please email us at [email protected] to begin the return process.

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method.

Once we receive and inspect your return, refunds are typically processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.

While we don’t offer installation services directly, we provide all necessary installation tools and accessories. Our After Care section offers comprehensive guides for proper flooring maintenance.

High Gloss Flooring requires special care to maintain its shine:

• Use only recommended cleaning products
• Avoid abrasive tools
• Place protective pads under furniture
• Regularly sweep to prevent scratches

Detailed care instructions are included with each product.